Are you seeking a pivotal role where your organizational expertise and exceptional customer service skills can shine? Service Now, a leading home services provider, is actively seeking a full-time Customer Care Specialist - Dispatcher in Wooster, OH. This is an outstanding opportunity to become an integral part of a dedicated team, contributing directly to our operational excellence and customer satisfaction!

WHAT'S IN IT FOR YOU?
You'll receive a competitive hourly wage of $16-$20, complemented by a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, a 401(k) option, and paid holidays. We also invest in your growth with paid training. Your typical work schedule will be 8 am-5 pm three days a week, 11 am-8 pm for two days, and a rotating 8 am-1 pm shift on Saturdays (every four weeks). Beyond the attractive compensation, you'll gain invaluable experience in intricate logistical coordination and advanced customer relationship management within a thriving industry.

HOW WE MAKE A DIFFERENCE
Service Now provides a comprehensive array of heating, cooling, air quality, and plumbing services throughout North Canton, OH, and its neighboring regions. Our mission is to ensure the reliable and efficient operation of vital systems by utilizing high-quality equipment and skilled workmanship. With flexible scheduling, quick response times, and competitive pricing, Service Now stands out as the ideal choice for new installations, equipment upgrades, essential maintenance, and repairs in North Canton and surrounding areas.
We take pride in delivering the finest home services in the community, which is why we offer competitive pay, monthly bonuses, and an extensive benefits package. But that's not all! We also foster a dynamic and enjoyable work environment with supportive leadership and opportunities for future ownership!

ARE YOU THE CUSTOMER CARE SPECIALIST - DISPATCHER WE'RE LOOKING FOR?

Reliable transportation to get to and from work
Ability to learn and navigate a new computer software system quickly

Preferred Qualifications:

Experience in a customer service role
Great communication skills
Knowledge of the local region for scheduling purposes
Ability to work well with others
Ability to make outbound calls


AVERAGE DAY AS A CUSTOMER CARE SPECIALIST - DISPATCHER
As a Customer Care Specialist - Dispatcher, your role is pivotal in coordinating field operations. You debrief technicians after service calls, accurately inputting critical details into our software to inform future assignments. By managing and refining the service schedule, you ensure each technician is assigned the most suitable call, enhancing efficiency and customer satisfaction. Dispatching becomes second nature as you strive to place the right expert in the right location. Your contributions are vital to our commitment to prompt service, and you'll enjoy the company of office cats, adding to our pleasant atmosphere throughout your day.

READY TO GET STARTED?
Our initial application for the Customer Care Specialist - Dispatcher position is designed for your convenience – it's mobile-friendly and takes only 3 minutes to complete. Apply now and discover how easy it is to join our team!